Cancellation policy

Subscription & Pre-Order Policy

Some items in our store may be offered to you as a subscription or a pre-order. This policy lays out how you can change or cancel these kinds of purchases.

Subscriptions:

  • When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.

  • Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.

  • Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew, you can cancel your subscription at any time.

  • If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to manage your subscription.

Please see our Shipping and Refund Policies for more details on returns and refunds.

  • We reserve the right to cancel, modify, or refuse any subscription for any reason, including but not limited to pricing errors, technical issues, fraudulent activity, or unforeseen business constraints.

  • In rare cases of pricing inaccuracies due to system malfunctions or hosting errors, we reserve the right to correct the price and adjust future billing. Customers will be notified and given the option to continue at the corrected price or cancel their subscription.

  • Discount codes CANNOT be combined with subscription plans, other discounts, promotions, sales, or shipping. 

Pre-Orders:

  • When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory.
  • We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.
  • You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel the order, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.

Right to Refuse or Cancel Sales:

  • We reserve the right to cancel or refuse any sale, whether a subscription or a regular purchase, for any reason. This includes but is not limited to pricing errors, suspected fraud, policy violations, or other unforeseen business constraints.
  • As stated above, discount codes CANNOT be combined with subscription plans, other discounts, promotions, sales, or shipping. 

Cancelling a Non-Subscription Order:

Try Before You Buy:

  • Not applicable for our current inventory.