Refund policy

Last updated: October 21, 2025

Table of Contents

Overview

We have a 30-day return/refund policy for eligible items, which means you have 30 days after receiving your item to request a return or refund.

To be eligible, your item must be in the same condition that you received it—undamaged, unopened, and unused—with tags (if applicable) and in its original packaging. You’ll also need the receipt or proof of purchase.

Coffee orders are final and not returnable or refundable except if you receive your order in a damaged, defective, torn, or otherwise unusable condition. If this occurs, follow the directions in Damages & Issues and include photos of how the order arrived.

Gift card sales are final and not refundable.

Back to top ↑

Key Deadlines at a Glance

  • Report damage/incorrect item: within 7 days of delivery (with photos).
  • Request a return/refund: within 30 days of delivery for eligible items.
  • Ship approved returns: within 14 days of approval.
  • Missing order claim: within 30 days of purchase date.

Back to top ↑

Claims for Missing Orders

If you did not receive your order, you must submit a claim within 30 days of the purchase date. Please provide:

  • Proof of purchase (order number and/or tracking number), and
  • Your contact information (email or phone used at checkout).

Claims may require a signed affidavit of non-receipt. If carrier tracking shows “Delivered,” additional supporting evidence may be required to approve a claim.

Back to top ↑

Returns

To start a return, first contact us at info@generalwarfieldscoffee.com for instructions. If your return is accepted, we’ll email you a return shipping label and instructions on how and where to send your package.

  • Items sent back without prior approval will not be accepted.
  • Approved returns must be shipped within 14 days of approval.
  • We recommend using trackable shipping or purchasing insurance.

You can always contact us for any return question at info@generalwarfieldscoffee.com.

Back to top ↑

Damages & Issues

Please inspect your order upon delivery and contact us within 7 days at info@generalwarfieldscoffee.com if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Include three photos (if applicable):

  • The outer shipping box showing any damage,
  • The product and inner packaging, and
  • The shipping label (clearly visible).

Requests submitted after 7 days may not be eligible for replacement or refund.

Back to top ↑

Exceptions / Non-Returnable Items

The following cannot be returned:

  • Perishable goods (including coffee and other food items), except for items received damaged/defective on arrival as described above,
  • Custom/personalized products,
  • Personal care goods,
  • Hazardous materials, flammable liquids, or gases, and
  • Sale items and gift cards.

Contact us with any questions about your specific item.

Back to top ↑

Exchanges

If you received the wrong item, please contact info@generalwarfieldscoffee.com. We’ll email return directions; once the return is verified and accepted, we’ll ship the correct item at no cost.

Back to top ↑

Refunds

We’ll notify you once we receive and inspect your return and let you know if the refund is approved. If approved, refunds are issued to the original payment method. Please allow several business days for your bank or card issuer to post the refund. We process approved refunds within 5 business days.

Back to top ↑

Chargebacks & “Friendly Fraud”

General Warfield’s Coffee® takes product quality, fulfillment accuracy, and customer satisfaction seriously.

If a customer disputes a legitimate charge or initiates a chargeback without first contacting us to resolve the issue, we reserve the right to:

  1. Recover the cost of goods, shipping, administrative, and chargeback fees through collection or small-claims proceedings; and
  2. Restrict or permanently block future purchases from our store.

Submitting a chargeback without providing evidence of a product issue or without following our return procedures may constitute fraud. All transactions are subject to verification, and misuse of chargeback rights will be documented and reported to relevant payment networks.

Back to top ↑

Questions

We’re here to help. Email us at info@generalwarfieldscoffee.com.

General Warfield’s Coffee® · 20140 Scholar Drive, Hagerstown, MD 21742